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CAE Assurance
—Support andmaintenance plans for peace of mind
CAE HEALTHCARE 2015 CATALOG
62
Customer Support and Maintenance
All CAE Healthcare simulators include a free, one-year CAE
Assurance Value support and maintenance plan. After one
year, we offer three levels of renewals for added peace of mind.
Value support andmaintenance
Includes labor and materials for product repairs at a CAE Health-
care facility, with loaners provided at CAE Healthcare’s discretion
Software updates
Technical and clinical customer support hotline
(telephone, fax or e-mail)
Training for life
Premier support andmaintenance
All Value support and maintenance agreement benefits
Priority scheduling for onsite repairs
Shipping and freight costs to and from CAE Healthcare
technical facilities are covered
Premier Plus support andmaintenance
Customers opting for coverage of three or more simulators
can receive all the premier support andmaintenance agreement
benefits at a discounted rate
For LearningSpace and Replay
Regular operating system and server updates
Nightly backups of textual data from database
Proactive daily review of system’s health report
Optional cloud backup service (Replay only)
For VIMEDIX
With Premier plan, one set of replacement probes per year
For EndoVR
With Premier plan, one set of replacement scopes per year
For LapVR
With Premier plan, one set of replacement handles per year
For CathLabVR
With Premier plan, one set of replacement toolkits per year
Each Premier or Premier Plus plan includes the additional
support and maintenance services for the simulators covered: